GetawaysPlan together. Drive narrated.

Support

Last updated: July 7, 2026
Need help or found a bug? Email hello@cervoo.com and we’ll respond as quickly as we can. Including a few details up front helps us fix things fast.

1. Contact

2. Accounts and Sign in with Apple

Hosting a trip uses Sign in with Apple—no separate password to create or remember. Friends you invite don’t need an account: they can view the trip board and vote from a trip link as guests.

To delete your account, go to Profile → Delete account in the app, or email hello@cervoo.com with the subject “Delete my account.” Deleting your account removes your account, your memberships, and any trips where you’re the only member. Trips shared with others stay with the group.

3. Stay links

Paste a link from Airbnb, Vrbo, Booking.com, Hotels.com, Expedia, or most hotel pages, and Getaways will turn it into a trip. Getaways reads the public link preview only—no scraping, no prices—and resolves the destination area on your device. Always check prices, availability, and house rules on the original listing.

If a link doesn’t resolve, the stay card can still be added to a trip and edited later.

4. Group trips and invites

Every trip has a link at getaways.club/t/<slug>. If a friend has Getaways installed, the link opens straight into the app; otherwise it opens a web page where they can view the trip and vote from the browser. Voting closes on its own once the group has decided.

5. Where does the AI run?

Trip naming and day-by-day drafting use on-device Apple Intelligence (Apple’s FoundationModels framework) on supported devices. Nothing about your trip leaves your phone for that step. Getaways fully works without it too—when on-device intelligence isn’t available, a deterministic fallback builds the same trip board from real nearby places.

6. Reporting a bug

When reporting a bug, please include:

  • What you expected to happen vs. what happened.
  • Steps to reproduce (as specific as possible).
  • Device model and iOS version (e.g., “iPhone 15 Pro, iOS 18.x”).
  • App version (if available) and whether you were on Wi‑Fi/cellular (or had no signal).
  • Screenshots or a short screen recording (optional, but very helpful).

If your issue involves a specific stay link or place, include the link or the exact search text and the approximate area you were searching near.

6.1 Quick troubleshooting checklist

  • Force-quit and reopen the app.
  • Confirm you’re on the latest app version (and the latest iOS you can reasonably install).
  • Check permissions in iOS Settings (Location, Calendar, Photos if sharing images, etc.).
  • If a map search looks off, try switching between Wi‑Fi and cellular or try again later (provider data can be temporarily stale).

7. Feature requests

Feature requests are welcome. The most helpful requests include the situation, your goal, and what “success” looks like. Example: “We’re a group of six splitting a cabin—want an easy way to see who’s actually confirmed.”

8. Requests about privacy

For privacy questions or requests (access/deletion/correction), email hello@cervoo.com with the subject “Privacy Request.” See our Privacy Policy for details.

9. Billing and refunds

If Getaways offers paid features in the future, purchases on iOS may be handled through Apple’s in‑app purchase systems. Refund eligibility and processing are typically governed by Apple’s policies. For billing questions, email us and we’ll point you to the right next step.

10. Accessibility

We want Getaways to be usable for everyone. If you encounter an accessibility issue, please tell us what screen you were on, what assistive tech you use (VoiceOver, larger text, etc.), and what didn’t work.

11. Security & responsible disclosure

If you believe you’ve found a security issue, email hello@cervoo.com with “Security” in the subject line and include as much detail as possible. Please do not publicly disclose vulnerabilities until we’ve had a chance to investigate.

12. Press & partnerships

For press inquiries or partnerships, email hello@cervoo.com with “Press” or “Partnership” in the subject line.

13. Response times

We’re a small team. We do our best to respond quickly, but response times may vary. Including clear reproduction steps and device details helps us help you faster.